Golf Australia is the national governing body for golf, responsible for growing and supporting the game to enable more Australians to play more golf by raising the level of interest and participation in the game from grassroots golfers through to the elite levels, spectators, volunteers and associated industry bodies.

 

They recently transitioned to a new national platform, GA Connect, for golf handicapping, competitions, and member services. I was part of their customer success team to help stakeholders during the transition to GA Connect. As the first point of contact for golf clubs/associations, players, parents and administrators, my role was to provide timely and accurate support, helping users understand and navigate the features of Golf Australia’s systems, services, and information channels.

This further enhanced my customer service skills and gave me hands-on experience with project management on monday.com.